Here at Deustone Corp, customer satisfaction is our primary priority. That said, all products are covered with 1 - 5 years limited to full manufacturers warranty. We also offer lifetime free service warranty for metal parts of tables and chairs subject to the following TERMS and CONDITIONS:
1. The warranty period starts from the day you receive your product and lasts on the number of years specified for the purchased product. As such, we warrant our product to be free from defective materials or workmanship for the length of the warranty period.
2. The warranty of the product is limited to any manufacturing defects under normal use only and will be considered void if, upon inspection or assessment, the defects/damages were found to be due to improper usage or handling or causes other than defective workmanship or materials that fall outside the normal warranty conditions.
3. Warranty coverage doesn't include materials that are normally subject to wear and tear (i.e. Powder coating, painting finishes, upholstery, leatherette or fabric finishes) or any damage caused by acts of God.
4. Warranty claims will be served for carry-in units to the factory only subject to assessment. However, partitions and other bulky items may be assessed onsite for warranty claims.
5. Freight cost in case where product / unit has to be picked up or shipped back to customer will be on the account of the customer.
6. Customer supplied materials whether it was directly purchased by designer/end-user and given to manufacturer to use OR manufacturer was commissioned to purchase and use the material as part of the purchased item and/or specifications beyond our quality standards are not covered by warranty service and not entitled for repair, replacement or refund.
7. Deustone Corp. reserves the right to repair or replace any product that falls under the normal warranty conditions.
8. Deustone Corp. reserves the right to refuse a warranty claim if the product was found to be altered by unauthorized party outside the company.
1. The warranty period starts from the day you receive your product and lasts on the number of years specified for the purchased product. As such, we warrant our product to be free from defective materials or workmanship for the length of the warranty period.
2. The warranty of the product is limited to any manufacturing defects under normal use only and will be considered void if, upon inspection or assessment, the defects/damages were found to be due to improper usage or handling or causes other than defective workmanship or materials that fall outside the normal warranty conditions.
3. Warranty coverage doesn't include materials that are normally subject to wear and tear (i.e. Powder coating, painting finishes, upholstery, leatherette or fabric finishes) or any damage caused by acts of God.
4. Warranty claims will be served for carry-in units to the factory only subject to assessment. However, partitions and other bulky items may be assessed onsite for warranty claims.
5. Freight cost in case where product / unit has to be picked up or shipped back to customer will be on the account of the customer.
6. Customer supplied materials whether it was directly purchased by designer/end-user and given to manufacturer to use OR manufacturer was commissioned to purchase and use the material as part of the purchased item and/or specifications beyond our quality standards are not covered by warranty service and not entitled for repair, replacement or refund.
7. Deustone Corp. reserves the right to repair or replace any product that falls under the normal warranty conditions.
8. Deustone Corp. reserves the right to refuse a warranty claim if the product was found to be altered by unauthorized party outside the company.